01Introduction
This Privacy Policy explains how OptyxStack ("we", "us", "our") collects, uses, discloses, and protects information about you when you:
- Visit our website optyxstack.com or any related domains/subdomains.
- Contact us via forms, email, or other channels.
- Engage with our services, including AI system audits, recovery sprints, optimization, and consulting.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
02Who We Are
OptyxStack is a technical services partner focused on:
- AI system audit & baseline
- AI recovery sprint
- RAG & LLM optimization
- Evaluation framework & monitoring
03Information We Collect
3.1. Information you provide
- Contact details: Name, work email, phone number, job title.
- Project info: Descriptions of your stack, goals, issues, and diagrams.
- Billing info: Address, tax info (payments handled by third-party processors).
- Support: Tickets, emails, chat messages, and feedback.
3.2. Information we collect automatically
- Usage data: IP address, browser type, OS, pages visited.
- Cookies: Session identifiers, analytics cookies, preference settings.
3.3. Information we access during service delivery
When you engage us for AI audits or recovery work, we may (with explicit permission) access:
- Staging environments, read-only logs, and metrics.
- Sample conversations or redacted/anonymized datasets.
- LLM pipeline configs, retrieval setup, and evaluation outputs.
- Monitoring dashboards and telemetry.
* We do not use customer data to train models. We prefer staging, redacted, or minimized datasets whenever possible.
04How We Use Your Information
To Provide Services
- Conduct AI system audits & baseline analysis.
- Run recovery sprints & ship fixes.
- Diagnose quality, cost, and latency issues.
To Operate & Communicate
- Manage billing and accounting.
- Respond to support tickets.
- Maintain security & prevent abuse.
05Legal Bases (Where Applicable)
07Data Retention
- Project Data: Kept for a reasonable period post-engagement, then archived or deleted. Client data is not used to train models.
- Logs: Retained only as long as useful for analysis or agreed operational monitoring.
- Billing Records: Kept for the duration of the relationship and as required by tax law.
08Security
We take reasonable technical and organizational measures to protect your information, including restricted access, secure communication channels, and least-privilege access policies.
Note: No method of transmission is completely secure. While we work to protect your data, we cannot guarantee absolute security.
09Your Rights
To exercise your rights, contact us at . We may need to verify your identity.
11. Third-Party Links
We are not responsible for the privacy practices of external websites linked from our platform.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect data from them.
13. International Transfers
Data may be processed in other countries. We ensure appropriate safeguards (like standard contractual clauses) are in place.
14Changes to this Policy
We may update this policy to reflect changes in services or laws. The "Last updated" date at the top indicates the latest revision. Continued use implies acceptance.