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OptyxStack
Legal Documentation

Terms of Service

Please read these terms carefully before engaging with our infrastructure, optimization services, or consulting.

Version 1.2Last updated: January 2025

01Introduction

These Terms of Service (“Terms”) govern your access to and use of all services provided by OptyxStack (“we”, “us”, “our”).

By engaging with our services, signing a proposal, using our infrastructure, or accessing any part of our platform, you agree to these Terms. If you do not agree, you must not use our services.

02Scope of Services

OptyxStack provides a range of technical services, including but not limited to:

  • Full-Stack Performance Optimization
  • System Architecture Design & Rebuild
  • DevOps / SRE / Operations as a Service
  • Managed VPS & Dedicated Infrastructure
  • Database Management & Optimization
  • System Audit & Technical Assessment
  • Website Speed Optimization (Mini / Full)
  • Migration & Transformation Projects
  • Monitoring, Alerts, Backups & Incident Response

Service details may vary depending on the chosen plan, contract, or proposal.

03Engagement Requirements

To perform our work effectively, the client agrees to:

  • Provide timely access to servers, codebase, dashboards, or documentation when required.
  • Assign at least one point of contact for communication.
  • Ensure that systems, applications, and data provided for work are legally owned or licensed.

We are not liable for delays caused by missing or late access/information from the client side.

04Infrastructure & Hosting Terms

4.1. Fair-use & Performance

Resources (CPU, RAM, bandwidth, IOPS) must be used reasonably and within agreed limits.

4.2. Prohibited Content

You may NOT host:

  • ✕ Illegal content or activity
  • ✕ Malware, phishing, crypto-mining
  • ✕ DDoS tools
  • ✕ Spam/Bulk-email
  • ✕ Copyright-infringing materials

We reserve the right to suspend services immediately for violations.

4.3. Uptime & Reliability

We aim for industry-standard availability but do NOT guarantee 100% uptime unless explicitly stated in a separate SLA.

05Payment & Billing

Payment Terms

  • • Billed monthly, yearly, or per project.
  • • Payments must be completed before work begins unless stated otherwise.
  • • Some services require deposits.

Refund Policy

  • • Audit & Optimization: Non-refundable.
  • • Infrastructure fees: Non-refundable once provisioned.
  • • Refunds only for clear billing errors.
Late payments may result in service suspension, removal of backups, or infrastructure shutdown after a warning period.

06Project Scope & Changes

Work is carried out based on the agreed scope. Any new requests (features, migrations, redesigns, additional optimization) may require additional fees, a new timeframe, or an updated proposal. We will not expand scope without client approval.

07. Client Responsibilities

  • Maintaining valid access credentials.
  • Ensuring data is legal/compliant.
  • Informing us before major deployments.

08. Confidentiality

Both parties agree to keep all business, system, and customer data confidential.

Separate NDA available upon request.

09Security & Data Protection

OptyxStack follows industry-standard security practices. However:

  • 1.No system can guarantee absolute security.
  • 2.The client is responsible for application-level vulnerabilities unless covered by a separate security engagement.
  • 3.We are not liable for breaches caused by third-party services, plugins, or client-side misconfigurations.

10Intellectual Property

Code provided by the client:Remains property of the client.
Code or tools created by OptyxStack:We grant the client a license to use any optimizations or scripts created for the project. However, internal tools, libraries, or automation frameworks built by us remain exclusively ours unless stated otherwise.

11Suspension & Termination

We may suspend or terminate services if payments are overdue, the client violates laws, or systems are abusive. The client may terminate service with notice according to the contract. Refunds are not provided for remaining time on a billing cycle.

12Limitation of Liability

To the maximum extent permitted by law:

  • OptyxStack is not liable for indirect damages, revenue loss, downtime, or business disruption.
  • Total liability is limited to the amount the client has paid in the past 30 days.
  • We are not responsible for issues caused by third-party providers (AWS, GCP, DCs, etc.).

13. SLAs (If Applicable)

SLAs regarding response times and uptime only apply if they are explicitly included in the service contract.

14. Communication

We use Email, Ticket Portals, and Slack/Telegram. Support hours depend on your selected plan.

15. Modifications

We reserve the right to update these Terms. Continued use of services indicates acceptance.

16. Governing Law

These Terms are governed by the laws of the jurisdiction in which OptyxStack operates unless stated otherwise.