Incident Response Team

Detect, Neutralize, and
Secure Your System.

Security incidents happen unexpectedly. When they do, you don't need panic—you need precision. We act as your first line of defense to stop attacks, clean up data, and harden infrastructure without disrupting your business.

When to activate this service?

If you are experiencing any of these symptoms, immediate action is required to prevent data loss or reputation damage.

Active Attack (DDoS / Exploits)

Your API or website is under heavy load, facing brute-force attempts, or being exploited by bots.

Unauthorized Access

Suspicious logins to your admin panel, server (SSH), or cloud console from unknown locations.

Data Integrity Issues

Database returning errors, data disappearing, or unauthorized modification of records.

Malware & Web Shells

Strange files appearing in your codebase, outgoing spam traffic, or high CPU usage from unknown processes.

The Response Protocol

How we handle a live incident

01

Triaging & Containment

Stop the bleeding immediately.

  • Block malicious IPs & traffic patterns
  • Isolate compromised services/containers
  • Revoke dangerous access tokens
  • Prevent lateral movement to other nodes
02

Forensics & Investigation

Understand the 'Who, How, and When'.

  • Deep log analysis (Nginx, App, DB, System)
  • Trace entry points & exploit paths
  • Identify IOCs (Indicators of Compromise)
  • Scan for backdoors or web shells
03

Remediation & Cleanup

Return to a clean state.

  • Patch vulnerabilities (Code/Server)
  • Remove malware & rogue scripts
  • Restore data from safe snapshots
  • Verify system integrity post-cleanup
04

System Hardening

Prevent recurrence.

  • Strict Firewall & Fail2ban rules
  • Zero-trust Access (SSH Keys, VPN)
  • Security Headers & HTTPS enforcement
  • Database & Redis protection
05

Monitoring & Reporting

Visibility and documentation.

  • Setup Real-time Alerting (Prometheus/Grafana)
  • Deliver full Incident Report (Root Cause)
  • Recommendations for long-term security
root@optyx-secure-node:~
Scanning access logs for patterns...
[ALERT] High volume requests from IP 192.168.x.x (User-Agent: bot/1.0)
[ALERT] SQL Injection attempt detected in /api/v1/auth
Applying containment rules...
[OK] Added IP 192.168.x.x to blackhole list.
[OK] Rate-limiting enabled (Threshold: 50 req/s).
[OK] Service 'payment-api' isolated.
Verifying system integrity...
[OK] No modified core files found.
[OK] Database snapshots verified.
Status: THREAT NEUTRALIZED.
Monitoring Active...

Security Commitment

  • • Strict NDA Compliance & Confidentiality
  • • OWASP / CIS Standard Practices
  • • Zero Data Leakage to 3rd Parties

Transparent Response Fees

Flat fees for incident handling. No hidden hourly rates for basic recovery.

Existing Managed Clients: 20–30% Off

Small System

5,000,000 VND
(~ $200 USD)
  • Single Website / API
  • 1 Server / VPS
  • 24-Hour Handling Turnaround
  • Malware Removal & Patching
  • Basic Incident Report
Recommended for SaaS

Medium System

15,000,000 VND
(~ $600 USD)
  • Web + API + Database Cluster
  • 2–4 VPS / Servers
  • Deep Forensics Investigation
  • Full System Hardening
  • Detailed Root Cause Analysis

Enterprise / Critical

Custom Quote
Contact Us
  • Multi-region / Microservices
  • Critical Severity Incidents
  • 24/7 Emergency Response
  • Legal/Compliance Data Recovery
  • Ongoing Security Retainer

Under attack right now?
We are ready to intervene.

Don't wait for the damage to spread. Let our team secure your infrastructure immediately.